Question 1

Do I need to pay a pre-deposit?

Accepted Answer

As we are a colour + extension specialist salon our usual services can be from 2- 5 hours, so due to our limited availability we require a minimum $150 booking deposit for most of our appointments.    All booking deposits are fully credited to the service on the day and they strictly non-refundable, but I'll gladly reschedule you and your pre-deposit if you give us 7 days notice.

Question 2

Can I reschedule or cancel my appointment?

Accepted Answer

We're independent hairdressers and reserve this time specifically for you, therefore we do require you to be on time so you receive a full treatment and everyone else can enjoy their appointment after you. We understand that things happen and sometimes you will need to change your appointment, but I do ask that you provide us 7 days notice if you are unable to attend.   Deposits are strictly non-refundable, but I'll gladly reschedule you and your pre-deposit if you give us 7 business days notice.   Cancellations or rescheduling must be made by speaking with reception before the end of the working day (4:30pm) or by e-mail.

- SAME DAY CANCELLATIONS & NO-SHOWS - 
Same day cancellations (less than 24 hours notice) or No-Shows will be charged 50% of the service.

If any services are removed from the booking with less than 7 Days notice, the amount of the original service/s will be charged. This includes change of mind at the time of the appointment.

Question 3

Where sould I park?

Accepted Answer

The best place to park is at Wilson or CPP Car Park at the same street (Mayfair Street), only 1 minute walking from our Salon.

Question 4

What are your refund or re-do policies?

Accepted Answer

We want all our babes to love their hair, so we spend time at the beginning of each appointment with a custom colour and extension  free consultation to ensure we understand your desired hair, coupled with a realistic and honest appraisal of how and if that can be achieved.   We do not offer refunds on hair services, but if you are not absolutely in love with your hair we are happy to re-address any issues (within 7 days). We want our clients to be happy and love their hair! 
However, if you decide to change your mind on the colour or extension we originally consulted with you, this is not classed as a ‘re-do’ and any changes will be charged. 
Please note that  our prices on our website are a guide and can change without notice.  We are able to provide exact quotes when we provide in person consultations either by popping into our salon or during your consultation before we start your hair service.   ​We appreciate your understanding.

Question 5

Accepted Answer

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is available when you pay in-store

21 Mayfair Street, Perth - WA 6005
(08) 9226 1127

luxe lengthS perth

With Michelle Cheerie
Yagoona - Sydney 2199

luxe lengthS sydney

luxe lengths perth

21 Mayfair Street, West Perth
Perth - WA 6005
Phone: 9226 1127

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